Posted: 23-Aug-24
Location: Delaware, Ohio
Type: Full Time
Salary: $27/hour or higher, DOE
Salary Details:
Are you a service-oriented professional with technical skills and a passion for helping people in your community? Consolidated, a cooperative dedicated to enhancing the quality of life for our members and communities in Central Ohio, is looking for someone like you to join our team as a Broadband Support Associate.
Our Broadband Support Associate is a proactive, thoughtful, and highly motivated problem solver who is committed to enhancing the member experience and building strong communities. You will serve as a trusted resource for our members.
As a member of our team, you will be the first point of contact assisting our members with broadband technical support, whether through phone calls or other communication avenues. Strong communication skills and a strong technical aptitude are required for this role. You'll be responsible for resolving service-related issues for both our high-speed broadband service and our home phone offering, including the following tasks:
- Troubleshoot and resolve home phone connectivity, internet connectivity and Wi-Fi issues
- Facilitate and coordinate home phone setup with customers
- Effectively and efficiently resolve and close service tickets
- Coordinate and support service calls with customers and service technicians
- Identify, communicate, and escalate issues as needed and required
- Participate and assist with equipment maintenance and upgrades
- Support service technicians with new service installations
- Effectively utilize multiple communication and software platforms
Connect and respect are two words that describe what we ask of all Consolidated team members. We all work to foster internal and external relationships to promote the positive image and competitive position of the cooperative through a respectful, constructive, and energetic style and an attitude of humble service to our cooperative's members, trustees, and employees.
Join the Consolidated team and be part of our mission to serve our members and communities. If you have technical skills, a can-do attitude, and a desire to make a difference, we encourage you to apply today!
Education and Experience Required:
- High school diploma or equivalent and three years of relevant experience required or a technical degree with a telecommunications networking focus and one year of work experience. A mixture of undergraduate education and work experience or demonstrated proficiency is acceptable.
- CompTIA Network+ or equivalent preferred.
- Advanced skills and knowledge regarding e-mail, broadband, and wireless connectivity required along with advanced knowledge of a variety of broadband platforms including fiber-to-the-premise.
- Capable of making full use of available tools, equipment, and technologies.
- Effective communication, analytical, problem-solving, and leadership skills.
- Accuracy, self-motivation, and emotional intelligence are required.
- Aptitude to fulfill all the competencies for the position (Attention to Detail / Configuration Management / Communications Security Management / Computer Network Defense / Configuration Management / Information Systems - Network Security / Network Management / Problem Analysis & Planning / Service Delivery / Technical Competence, Credibility, Problem Solving, Awareness, & Management).