Jobs

Meridian Cooperative is seeking a Compliance Product Support Specialist (Broadband) to join a team of passionate innovators and problem-solvers, empowered to rise above challenges and swarm around solutions. Here at Meridian, we are energized by the fact that our work is important. We are driven to make work as easy as possible for our Members, Customers, Partners and Employees. Headquartered in Dunwoody, GA, this role is open to remote.

Help us lead the way in Utility Software, join a winning company and thrive.  

Summary: 

The ideal candidate has broadband/fiber internet and telecommunications compliance experience, as well as experience with fiber billing software requirements. This may include form 477 filing experience,  Broadband Data Collection (BDC), Affordable Connectivity Program (ACP) requirements, Lifeline program requirements, Broadband Consumer Labels, Emergency Broadband Benefit, post broadband funding Grants/Loan/Auction filings, CPNI, and tax calculations. This person will be responsible for managing projects and receiving support issues from customers in a professional manner. 

Conversion to and Implementation of Fiber Billing and Provisioning Systems:

• • Troubleshooting printing format issues dealing with data files and bill layout
  • Coordinate calls and/or meetings with members for projects
  • Researching system configuration options to meet customer requirements 
  • Migrating rates from old to new system, configuring new rates, modifying existing rates
  • Work with members on changes to their current processes and functionality
  • Understanding tax calculations and assist with associated configurations
  • Bill calculations, proration, estimation, and invoice billing
• Support:
  • Log all cases and associated details in Microsoft Dynamics CRM
  • Monitor phone and/or phone queue for phone calls
  • Writing up fix work orders for identified software issues
  • Writing SQL queries and updates for the purpose of researching and/or fixing data
• File transfers: 
  • Maintain file transfer (FTF) tracking system and create requests for FTFs to be scheduled 
  • Be vigilant and knowledgeable regarding ALL new software releases that are shared with customers.  It is critical that we stay on top of our newly released software.
• Travel:
  • Provide software release onsite training and/or lead onsite trips on occasion 
  • Administer training webinars and onsite presentations to internal resources and external members
  • As required (15% or less) 
• Availability: 
  • Must be able to work flexible hours when necessary for customer issues and project go lives. This may include, but is not limited to, evenings and weekends on occasion. 
• Team:
  • Communicate with management, members, development, and third-party vendors regarding establishing new and enhancing existing integrations
  • Coordinate with members and development on identifying, researching, testing and implementing new functionality and enhancements
  • Communicate interdepartmentally as well as across the family of companies on customer issues
  • Participate in regular internal status calls to share your thoughts, progress, and roadblocks with other team members
  • Take the initiative in thought leadership, innovation, and creativity
  • Represent the company at conferences and networking events
  • Adheres to all Meridian Cooperative corporate policies and procedures
  • Any additional responsibilities assigned by management

Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience (5 years minimum).
• Broadband compliance experience.
• Reporting compliance experience. 
• Fiber software experience. 
• Must display excellent written and oral communication 
• Must have the ability to appropriately prioritize tasks that are assigned 
• Must work well both independently and in a team environment
• Must display effective de-escalation skills 
• Must be able to review and follow written guides and directions 

Preferred:

• Utilities Experience
• Billing and/or Accounting Experience
• SQL Experience 

We Offer:

• Outstanding Medical/Dental/Vision that starts on the first day of employment.  
• Education/Training Reimbursement
• On-Site Education Courses 
• Flexible Spending Account
• Health/Wellness Reimbursement (fitness tracking device, one-time, up to $300)
• Excellent Life Insurance & Disability 
• Vacation:  22 days of accrued time off (no waiting period).  9 holidays which include the day after Thanksgiving & Christmas Eve.   Up to 240 hours of vacation time can rollover to the following year. 
• Volunteer Time: 8 hours per year 
• Retirement:  very robust 401K employees are 100% vested in the Company-funded employer basic contributions from the date they enter the plan.  The Company will match 100% of each dollar you contribute on the first five percent (5%) of eligible compensation that you contribute to your account.  Employer basic contribution eligibility occurs on the first day of the month following the employee’s completion of one year of continuous service (contribution of 4-11% of base salary based on years of service). 

In addition to a competitive salary, medical/dental/vision plan, and matching 401(k), we also offer: 

• Relaxed Dress Code 
• Flexible Hybrid Work Schedules
• In Office Gym 

About Us:

We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Co-op has unified multiple leading-edge companies under its umbrella in order to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry leading enterprise software solutions.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

Meridian Cooperative is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

About Meridian Cooperative

Meridian Cooperative has been a leader in the development of innovative utility software solutions for four decades. We’re committed to providing our users with CIS/Billing, Accounting, Capital Credits, Engineering and Operations applications configured to meet their unique needs. We understand that your success depends on effective communication between a variety of groups and departments, and we strive to deliver software that connects your entire organization. Our enterprise software suite provides the most advanced tools available across a wide range of applications, including Meter Data Management, Prepaid Metering, Mobile Workforce Management, Document Imaging, Work Management, Advanced Visual Analytics, Cybersecurity Solutions and Managed Security Services, among others. As a stand-alone software package, UPN gives utility companies, electric cooperatives, and power providers all the tools necessary to do your job easily and efficiently. And when you're ready to take business to the next level, Meridian Co-op offers seamless integration with the industry's top technology services, delivering even more tools to increase productivity and reduce overhead. In addition, we ...pride ourselves on providing industry-leading customer service, clear and helpful documentation, regularly-scheduled webinars and superior training for all our Members and Customers. We believe in hiring a diverse group with a broad range of talents, including knowledgeable implementation specialists, Microsoft-certified support specialists, and top programmers dedicated to staying one step ahead of emerging technologies.

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