Jobs

The role

The Lead Fiber Installation Technician will support commercial and residential customers by leading a team of assigned technicians responsible for delivering an exceptional customer experience.  The Lead Fiber Installation Technician will support and maintain the network, including residential/commercial installation and repair, fiber splicing, RF troubleshooting, monitoring operational status, and installing or supporting elements of the fiber access network and fixed wireless network.

Key responsibilities

• Provide technical guidance and train fiber technicians in the concepts of fiber-based services and fixed wireless installation and repair.
• Deliver Fiber-To-The-Prem (FTTP) Installation, Repair and Customer Service to Residential and Business Customers.
• Provide an exceptional in-home/business experience to customers.
• Efficient and knowledgeable of FTTP service, gateways and WiFi.
• Installing residential and commercial drops, placing Network Interface Devices (NID), extending the cabling into the premise and placing network equipment in such a way that provides the greatest WiFi experience, ensuring best practices are followed by the technician team.
• Diagnose, troubleshoot and repair broadband and telephony (VoIP) services using software applications and technical expertise.
• Troubleshoot customer WiFi, LAN and connection issues.
• Install, repair and support Unified Communications, HPBX and VoIP telephony systems.
• Communicate with vendors and contractors on Outside Plant buildout to ensure high quality deliverables.
• Assist Luminate team in technical expertise regarding physical application of methods, tools, and concepts of fiber infrastructure.
• Support maintenance and deployment of access network components from Network Operations Centers to outdoor cabinets and premise equipment.

Perks at work

• Retirement Plan: Your success is our success. We will match your 401(k) contribution up to 4%.
• Health and Well-being: A healthy you is a healthy us. For each preventative exam you and your dependents complete we will deposit extra cash into your checking or health savings account.
• Benefits: Include medical, vision, and dental, along with short term disability, and life insurance for you, your spouse, and child. We encourage enjoying your time outside of work with a generous PTO accrual and 10 paid holidays.
• Education Assistance: Enjoy learning? We promote that with our Education Assistance Policy to aid in your tuition costs.
• Safety: Never driven in the snow before? We pay for you to attend the Bridgestone Winter Driving School

Key skills and experience required

Key skills

• In-depth knowledge of both aerial and underground fiber networks.
• Customer service focused with a high degree of professionalism.
• Ability to work outdoors in all conditions.
• Able to work in both underground and aerial environments climbing ladders and within a bucket truck.
• Must be able to work and complete installations and repairs independently.
• Experience with FTTP, GPON, Active Ethernet Networks, Calix, Cat5/6 wiring.
• Splice, test and troubleshoot fiber optics.
• Familiar with Microsoft Office suite and collaborative software
• Foster teamwork and able to collaborate with colleagues to work toward resolving customer needs.
• Able to work with a variety of fiber hand tools and software applications, both common and proprietary to Luminate Broadband.
• Understanding of how to use an OTDR and Visual Fault Locator to test and troubleshoot fiber optics.
• Familiar with Aggregator and OLT systems in access network.
• Experience in wiring traditional POTS (plain old telephone service) lines.
• Required to conduct work in a safe and efficient manner.
• Address safety concerns with both the Fiber Technicians and the Outside Plant Supervisor/Manager.

Key experience

• Requires high school diploma.
• Must possess and maintain a valid driver’s license.
• Previous supervisory experience desired.
• Minimum 2 years customer service experience preferred.
• Minimum of 5 years’ fiber experience desired.

About Luminate Broadband

Luminate Broadband is a startup subsidiary of Yampa Valley Electric Association offering high speed internet and VOIP phone service to Craig, Hayden, Steamboat Springs, and outlying areas. Over our fiber-optic network, we are able to deliver up to 1Gbps download and upload speeds to residences and businesses in our service area. Luminate is located in beautiful Steamboat Springs, Colorado. Steamboat and the surrounding area is home to practically every type of outdoor recreation one can imagine depending on the season. You can plan to ski and snowboard, snowmobile, snowshoe, and take a few hunting trips in the cooler months. The warmer months brings the ability to road bike, mountain bike, fly-fish, hike, hunt, and camp all without traveling far from your door. It truly is a recreational paradise- and we get to live here!

Connections working at Luminate Broadband