The position of Broadband Installation Technician is one of high responsibility for reliable, economical customer service and satisfaction. The Broadband Installation Technician must have a working knowledge of all aspects of fiber installation, fiber optic electronics and customer home installation procedures. A Broadband Installation Technician works closely with other members of the installation team in completing broadband and fiber installations at residences and businesses, as needed.
Essential Functions of the Position:
Position involves a combination of indoor and outdoor activities. Outdoor activities include exposure to various weather conditions including heat, high humidity, cold, wind, fog, rain, lightning, hail, sleet, snow, and ice for extended periods of Work frequently includes working in attic or crawl space and in inclement weather.
Must possess and maintain the ability to:
Respond in a positive manner to supervision.
Work as a cooperative member of a
Interact in a professional and courteous manner with co-workers and members.
Manage technical projects including timelines, costs, resources, vendor relationships, and customer relationships.
Responsible for and assists in performing the installation of Ethernet cables accompanying connectors on/in customer premises.
Responsible for and assists in routing Ethernet cables within and around buildings in the most efficient and cost-effective manner while meeting customer needs and expectations.
Responsible for and assists in performing the installation of customer equipment and providing setup advice, when necessary, to meet the goals of a specific project.
Responsible for and assists in performing the installation of phones and phone systems on/in customer premises.
Responsible for and assists in patching-in all fiber optic panels or cables in accordance with work orders or splice diagrams.
Responsible for and assists in performing troubleshooting protocols for all BEC Plant and customer premise electronics.
Installs fiber optic cable, hand holes and other related tasks, when necessary.
Responsible for and assists in the installation and certification of all customer premise data lines that involves ladders, crawl spaces, attics, and other assigned heights.
Responsible for maintaining a record of inventory for each customer.
Is responsible for the accounting of materials used for a job.
Educates customers on how to operate the equipment installed after setup and installation to ensure long-term success with service.
Familiar with all fiber optic splice and test equipment.
Responsible for the housekeeping of assigned company vehicles, loading and unloading of materials and properly reports any mechanical failure to Broadband Installation Foreman or designee.
Familiar with all troubleshooting procedures and equipment used in those processes including but not limited to OTDR, Light Source and Power Meter.
Responsible for and assists in performing termination and troubleshooting of Ethernet cables.
Ability to work
Ability to perform successfully under pressure from deadlines and
Well-organized and detail-oriented.
Ability to prioritize and manage multiple
Ability to problem-solve, identify and analyze problems, establish objectives, and evaluate programs and/or
Delegates appropriate authority and freedom of actions, but with recognition that he/she cannot be relieved of his
Communicates properly using two-way
Correctly operates a laptop computer and the programs/systems
Keeps abreast of specifications regarding construction and maintenance and inspects work of subordinates to ensure that all specifications and codes are met.
Provides close supervision, from a safety standpoint, when the job assigned involves special hazards.
Develops, implements, coordinates, directs, and documents BEC Communications system maintenance programs as required by BEC, RUS, and/or other governing agencies or codes.
Consults and coordinates with all Bartlett Electric Cooperative, Inc. departments, as appropriate, customers/subscribers, prospective customers/subscribers, property owners, builders/developers, agencies, and companies concerning requirements for installation. Prepares cost estimates, contracts, designs, easements, for acquirement of material, staking of line, staking sheets, and other documentation, as
Operates all coop equipment in accordance with BEC policies and procedures, safety rules, manufacturer guidelines, and regulations and/or codes and seeks input from the IT Supervisor when information is unclear, inadequate or requires
Plans the work of the individual assignment, as directed, so that it can be done safely, properly, orderly, and as economically as
Subject to travel intra/interstate, as necessary, for training, meetings, job duties, or to provide assistance to other electric
Complies with all BEC policies, procedures and safety rules as they apply to the BEC Communications Department and recommends to fellow workers the use and practice of the same.
This position is subject to working additional time beyond normal working hours, including evenings, late nights, weekends, and holidays, as needed in emergency