Under the supervision of the Manager of IT and Broadband Services, The Network Analyst’s role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Analyst will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.
Primary Duties:
- Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware.
- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
- Monitor network performance and troubleshoot problem areas as needed.
- Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
- Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
- Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
- Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Monitor and test network performance and provide network performance statistics and reports.
- Oversee new and existing equipment, hardware, and software upgrades.
- Participate in managing all network security solutions.
- Perform server and security audits, and system backups and recovery.
- Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
EDUCATION: University degree in computer science or electrical engineering and/or equivalent work experience. Certifications in Cisco, Juniper, NOC, and Security.
WORK EXPERIENCE: Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices.
JOB KNOWLEDGE: Excellent knowledge of telephone systems, working technical knowledge of current network hardware, protocols, and Internet standards. Competence with testing tools and procedures for voice and data circuits. Good understanding of the organization’s goals and objectives. Knowledge of applicable data privacy practices and laws. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment.
ABILITIES AND SKILLS: Must be able to communicate well with others; must be able to organize and plan; must be capable of analytical thinking / troubleshooting.
