Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
The Cary Network Management Center is seeking motivated and driven engineers to manage the fastest, most reliable networks in the world. When you join Verizon, you’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America’s fastest and most reliable networks, we’re leading the way in broadband, cloud and security solutions, the Internet of Things, and innovating in areas such as video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at Verizon!
Join Verizon as we leverage our existing IP Networks with automation and turn-of-the-century infrastructure. We are building opportunities within Verizon for career growth, network growth, technology growth, and the opportunity to impact how we develop the next generation Global Telecommunications Verizon supplies the world! This position seeks intelligent, forward-thinking, collaborative-minded, and adaptable entry-level engineers. Come see how you can enhance Verizon and our global customers. We are building and developing onsite training utilizing Verizon’s HR, Vendor support, Tier 2 Technical support, On the Job training, It is an exciting time at Verizon.
We are deploying millions of miles of fiber that will power our Intelligent Edge Network (iEN). The iEN unifies services for Enterprise, Businesses, Consumers, and Wireless through bleeding-edge technology and innovation. Verizon is enabling 5G wireless speeds up to a Gigabit per second; ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing; and we are building the blueprint for what it means to have a truly resilient Edge Network. The iEN Team is dedicated to evolving Operations to meet the demands of running the Network of the tomorrow.
Proactive network monitoring, following established procedures when responding to network alarms and events.
Trouble Ticket Management, Outage notification management, processing escalations. Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices.
Perform triage, fault isolation, and remediation of network events.
Work with external and internal Verizon organizations coordinating and troubleshooting network events.
Willingness to work all shifts, enhance automation through scripting and RPA (bots), and improve how the team functions for increased efficiency.
Provide timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages.
What we’re looking for...
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
You’ll need to have:
Bachelor’s degree or one or more years of work experience.
Strong understanding of networking principles.
Willingness to work any day including weekends.
Willingness to work on any shift (7a – 3p, 3p – 11p, 11p – 7a).
Even better if you have:
Knowledge of protocols, MPLS, OSPF, ISIS, BGP.
A degree in computer science, electrical engineering or related discipline.
Certifications CCNA etc.
Strong customer service and interpersonal skills, including excellent written and verbal communication skills.
Network Operations Center experience.
Some experience with scripting with Python, No-JS, Perl, or similar languages with examples of projects.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.