The Outside Plant Supervisor is responsible for overseeing the day to day operations and management of Luminate Broadband’s Outside Plant. This position includes responsibility for maintenance, operation, and installation of physical network elements, commercial and residential customers. The Network Services team consists of fiber technicians and installers. This primary reporting location for this position is Steamboat Springs, CO.
Responsibilities and Essential Job Functions:
Responsible for the health and maintenance of all outside plant YVEA and Luminate fiber assets
Coach, support and develop team by being engaged with their daily production, performance and needs for improvement
Provide leadership and guidance to ensure the best overall customer experience
Provide clear and concise direction to direct reports
Coordinate ongoing repair and maintenance of OSP infrastructure
Develop, review and support practices, tools, and procedures for ongoing OSP field operations
Manage staffing and scheduling to ensure the appropriate resources are available for workload during normal business hours and afterhours as required
Respond to events that impact the system and direct restoration work
Maintain a safe working environment by conducting periodic safety meetings and calling out safety concerns
Handle inquiries and disputes caused by the company or contractors in a professional manner and achieve resolution
Perform all other related duties as assigned by the Plant Operations manager
To perform the Network Operations Supervisor role successfully, an individual should have the following education, competencies, and experience:
Strong understanding of Outside Plant and Fiber to the Home
Strong customer service skills
Working knowledge of the MS Office Suite
High school diploma or equivalent required
Bachelor of Science degree or equivalent technical supervisory experience desired
Five or more years of experience in progressively responsible positions
Strong problem-solving skills in troubleshooting outside plant infrastructure
Experience with GIS mapping tools and their purpose
Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail
Effective and clear communication skills both written and verbally
Able to work with dynamic and cross-functional teams
5+ years of leadership or supervisory experience preferred
Essential Personal Abilities
Physical Effort and Dexterity: This position requires sitting to complete work with a computer using a variety of software applications and telephone calls. 50%+/- of the time will be spent in the field with direct reports potential customers at their business location.
Visual Acuity, Hearing and Speaking: Must be able to communicate clearly for work and safety compliance. The noise level in the work environment may range from moderate to Visual and audio acuity is essential to this position proficiency in using standard office equipment.
Environment/Working Conditions:Normal office conditions, irregular hours will be required. Daily travel is required to support direct reports, customers and network elements
Reports to: Plant Operations Manager
Supports or Directs: Technicians, Customer Service, Engineering, Mapping, Contractors and Vendors
Internal: Regularly confers with Luminate employees and other departments within the parent cooperative as needed
External: Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position
The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. In addition, they do not establish a contract for employment and are subject to change at the discretion of the employer.
*29 CFR Part 541 Defining and Delimiting the Exemptions for Executive, Administrative, Professional, Outside Sales and Computer Employees.
About Luminate Broadband
Yampa Valley Electric Association is a cooperative located in Northwest Colorado. We have two locations: one in Steamboat Springs and one in Craig. Today, the Association serves nearly 26,300 meters over 2,840 miles of line. The association's service territory extends east to the continental divide, south to almost I-70, north into Wyoming about 10 miles, and west to within 25 miles of the Utah border. The 7,000 square mile service territory includes the communities of Baggs and Savery, Wyoming; Craig, Hayden, Steamboat Springs, and Yampa, Colorado; and surrounds, but does not include the town of Oak Creek, Colorado. The Association is run by a Board of Directors. The member/owners elect nine individuals from the general membership to represent them as Board of Directors. Three Directors are elected each year on a rotating basis. Yampa Valley Electric owns no generation facilities. It purchases power from the Western Area Power Administration (a federal power marketing agency) and Xcel Energy. YVEA is located in beautiful Steamboat Springs, Colorado. Steamboat and the surrounding area is home to practically every type of outdoor recreation one can imagine depending on the season. Y...ou can plan to ski and snowboard, snowmobile, snowshoe, and take a few hunting trips in the cooler months. The warmer months brings the ability to road bike, mountain bike, fly-fish, hike, hunt, and camp all without traveling far from your door. It truly is a recreational paradise- and we get to live here!