Firefly Fiber Broadband is searching for experienced full time Fiber Installers to join our team in Central Virginia, based at Palmyra, Appomattox and Colleen office locations. Fiber Installers will be responsible for the maintenance and installation of FTTP (Fiber to the Premises) projects. Job duties include, but are not limited to
Install & splice interior fiber to connect the outside Network Interface Device to Optical Network Termination unit (ONT) inside the premise. Test & verify optical performance.
Run Ethernet from ONT to the location of the router & wireless access point unit.
Connect wireless extenders, as needed, based on site survey and signal strength readings.
Install, set up and optimize wireless connectivity for all connected devices, using both 2.4 and 5.0 Ghz frequencies.
Educate customers on Firefly Fiber Broadband service features and benefits, including Managed WiFi, Whole House WiFi, and Firefly Plus VoIP service.
Explain Support Cloud remote diagnostic and configuration management capabilities to reduce potential future truck rolls & appointments.
Measure and record signal strength within dwellings to verify and document proper specifications upon job completion.
Obtain customer signature on work order and for terms and conditions acceptance.
Use company provided iPad, phone or other workforce management software to record data, and complete billing and provisioning records as required.
Comply with all company specifications for fiber installation work. Meet or exceed Q/A requirements for KPIs including customer satisfaction, rework, and net promoter score.
Perform disconnects/reconnects for upgrade or downgrade orders.
Update records with detailed and accurate drop placement records & related info.
Communicate promptly and effectively with team leader, CSRs and dispatch.
Assist with overtime work when necessary due to installation demand.
Consistently demonstrate a positive attitude and strong work ethic.
Provide positive customer service, ensuring positive customer experiences.
Complete company-provided training with passing score. Demonstrate job proficiency.
Locate and mark buried facilities when needed.
Education:High School Diploma or GED required; vocational training or college experience preferred.
Job Knowledge and Experience:
Must be proficient with the LAN set up and wireless networking protocols
Able to read and understand construction maps, and buried and aerial cable prints/schematics. Familiar with Outside Plant OSP maintenance and repair.
Prior experience with both single mode and multi-mode fiber splicing, testing, and termination.
Prior IT or Telecommunications experience preferred.
Other Job Requirements:
Ability to sit, stand, walk for long periods of time on various surfaces.
Can work independently while applying expertise to evaluate and resolve problems by implementing the best resolution.
Lifts/carries 70 lbs. or more.
Works outdoors in all weather conditions, temperatures and climates.
Promote and present a positive, professional, and courteous image to customer.
Work in confined spaces when needed.
Able to climb and work in elevated conditions while working near aerial power lines.
Have general computer skills including tablets and smartphones.
Work a variety of schedules to include regular duty, overtime when needed, on-call, emergencies, etc.
Strong work ethic with regards to quality and attendance with the ability to multitask while working under pressure.
Understanding of the Virginia Safe Dig Laws while comprehending located buried facilities.
Able to operate machinery such as drop plow/trenchers to include hand trenching.
Use hand held power tools in addition to all other needed devices to complete job tasks.
Maintain and stock work vehicle with the necessary items to insure assigned job/jobs fulfillment.
Firefly reserves the right to stop accepting applications based upon the number of qualified applications received.
Firefly will not discriminate against any employee or applicant for employment onthe basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, pregnancy, disability, family, military or veteran status, orany other status protected by state or federal law.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Internal Number: 892684
About Central Virginia Electric Cooperative
Serving over 36,000 accounts, Central Virginia Electric Cooperative is a member-owned, not-for-profit electric utility headquartered in Colleen, Virginia. CVEC serves residential, agricultural, commercial and industrial accounts in the rural portions of 14 Virginia counties.
Created by the members to provide electric service where it was previously unavailable, CVEC has been improving the quality of life since 1937. For 80 years, the Co-op has provided the reliable delivery of affordable energy to its member owners.
CVEC is one of only 23 other electric co-ops across the nation that has earned the prestigious Four-Star Cooperative recognition by completing four employee engagement courses in the Touchstone Energy Service Excellence Program.