The Manager of Order Management manages the implementation of projects to meet business initiatives, process improvement, product launches as well as other strategies and objectives. This role analyzes existing project management methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods. Conducts risk assessments, facilitates communication across multiple operational groups, and ensures compliance with the defined process and/or implementation methods.
The successful candidate will improve the overall effectiveness and productivity of the Order Management organization, build and maintain effective relationships and work closely with stakeholders, both locally and nationally, to ensure the appropriate objectives and priorities are established and supporting within the Commercial Business Organization.
Provides critical leadership within the order management organization; oversees fulfillment functions to ensure appropriate communication and workflow across all departments.
Communicates company and department goals, strategic vision and information to staff, department leaders, cross functional departments and stakeholders effectively.
Manages resources to meet or exceed customer and/or business expectations including but not limited to staffing and workload allocation.
Partners with stakeholders on strategic business planning and initiatives, pilot testing, implementing best practices and optimizing work-flow to enhance performance and drive effective resource management to meet or exceed customer and business expectations.
Works with internal business partners to ensure business objectives are met or exceeded.
Partners with sales and sales support leadership to maximize revenue, drive outstanding customer experience and achieve product delivery efficiency.
Monitors and ensures compliance with all company policies.
Oversees all project management functions within the order management organization.
Interacts directly with multiple sales channels to provide support and ensure sales the needs of the sales organization are being met.
Reviews and translates customer escalations, provides solutions and supports team to execute appropriate solutions and/or responses. Develops processes to improve workflow and department efficiency.
Provides for data base management to support the integrity of data for enterprise supported tools and applications.
Develops self and others, models accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities.
May participate in the development of annual operating budgets and re-forecasts as necessary
Ensures Order Management organization is in alignment with company and region specific policies and procedures, including compliance with all federal, state and local commission and agency rules and regulations.
Promotes positive work environment, motivates and coaches staff to achieve department and company goals.
Demonstrates enterprise wide thinking by collaborating across regions on special projects and develops, builds and manages relationships with Center and regional peers.
SUPERVISION Reports to Director of OM/SS Or Sr. Manager of OM/SS
7+ years of experience required in related field (e.g. Marketing, Sales, Sales Operations, etc). 5 years of experience if candidate possesses advanced degree.
Requires strong knowledge of Microsoft Excel, PowerPoint, Access, and Outlook.
Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout the organization
BS/BA degree strongly desired.
2+ years of experience in a leadership role or leading cross functional projects preferred.
Experience in telecommunications industry desired.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Organization: Cox Communications, Inc. Primary Location: US-NV-Las Vegas-1700 Vegas Dr Employee Status: Regular Job Level: Manager/Senior Manager Shift: Day Job Travel: Yes, 5 % of the Time Schedule: Full-time
Additional Salary Information: Competitive salary plus benefits!
Internal Number: Job ID 1718274
About Cox Business
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.