Department Summary The Finance and Administration Shared Services Department (FASS) provides service within the VPFA (Vice President Finance & Administration) portfolio specific to four business functions: Budget and Finance, Human Resources, Information Technology, and Purchasing and Accounts Payable.
The mission of the Shared Services Information Technology (IT) group focuses on customer service combined with technology and process competency. The services we provide include: IT strategy, business continuity, disaster recovery consultation, system/data backup/recovery, hardware lifecycle management/procurement, consultation for unit software/hardware needs, desktop support, system and software support, project management for software implementation and upgrades, decision support and reporting, communication with Information Services, liaison with other University service providers, and printing/printing contract management.
The FASS unit provides administrative services for several departments within the VPFA portfolio including:
• Campus Planning and Facilities Management: Campus Planning, Design and Construction, Facilities Services, Utilities and Energy, and the Office of Sustainability • Safety and Risk Services: UO Police Department, Emergency Management and Fire Prevention, Risk Management and Environmental Health and Safety, and Campus GIS • Department of Parking and Transportation • Printing and Mailing Services
Position Summary The purpose of this position is to support the systems administration and networking needs of the customers of Finance and Administration Shared Services IT. This includes supporting, managing and maintaining a secure, well-functioning and available IT infrastructure that allows UOPD to provide a safe and secure environment for University of Oregon students, staff, faculty and visitors; allows the Campus Planning & Facilities Management (CPFM) Energy and Utilities department to provide the Campus with Steam, Electricity and Chilled Water; allows CPFM Facilities Services department to oversee, protect and preserve University of Oregon buildings and property; and allows the Department of Parking and Transportation to provide students, faculty, staff and visitors the best and most accurate information about visiting and parking on the University of Oregon campus.
Responsibilities include assisting in the maintenance of applications and local area networks across multiple campus locations, including systems security and integrity, in compliance with CJIS policy requirements where necessary; assisting in maintaining servers, workstations, and mobile devices with mobile broadband and VPN connections; installing and configuring software; providing formal training for new hardware and software; contacting hardware and software vendors for information and preparing proposals and technical reports for new computer system acquisitions; providing technical support and assistance for a wide variety of systems. This position will work with the Business Affairs Office on applications related to e-commerce and maintaining security of website transactions in compliance with PCI regulations.
Interactions/contacts occur daily with students, faculty, staff and campus visitors in the course of performing work. Position works as a member of a team and tasks are typically assigned by a supervisor. Decisions are generally made within established guidelines, but on occasion may be made about the best method and materials necessary to perform a particular task. They may also include setting priorities, assessing customer needs and responding to those needs.
The position will not directly supervise other employees, though will on occasion be required to organize and coordinate the work of internal and 3rd-party resources to complete projects or fix problems. The position will be responsible for following guidelines and standards developed by FASS IT as well as those developed by groups served. The position will participate in both formal and informal procurement and other decision-making activity with financial implications. The position will have no budget authority. As an Operating Systems/Network Engineer this position will be expected to remain current with new software and hardware technologies in a constantly growing environment.
The position will report to the Associate Director - IT for Finance and Administration Shared Services. Work is reviewed regularly by Associate Director - IT for Finance and Administration Shared Services as well as the Directors and managers of the units served by FASS IT.
Work Schedule ON-CALL ROTATION This position will be required to serve on-call duties on a rotational basis. This may include responding to emergencies during off hours, including weekends and holidays. On site, response to campus is expected within 60 minutes from the time of the call, if needed. Communication is via a cellular phone, using text or voice modes.
Essential Personnel This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.
Minimum Requirements This classification requires a basic foundation of knowledge in operating systems, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.
SPECIAL REQUIREMENTS/QUALIFICATIONS: • Must successfully pass an in-depth law enforcement background check. • Must submit fingerprints to obtain a FBI Criminal Justice Information Systems (CJIS) security clearance. • Must complete and maintain Law Enforcement Data Systems (LEDS) certification. • Must complete and maintain Level 4 CJIS Security Awareness Training.
Professional Competencies • Perform duties in a way that advances and supports the mission of the department and university. • Work effectively in a diverse team environment and create effective relationships for problem solving and positive interactions. • Take initiative, looking for what needs to be done and doing it. • Pay close attention to detail. • Maintain a safe and safety-conscious workplace. • Maintain a respectful workplace and model a positive and proactive attitude. • Model the highest ethical standards. • Provide superior customer service.
Preferred Qualifications • If using equivalent experience to meet minimum qualifications, preference will be given to candidates who have an associate’s degree or higher. • One (1) year experience working in the field of computer technology. • Experience working in Linux, Windows or VMWare systems administration concepts and best practices in a production environment. • Experience working in Windows or Linux scripting languages. • Experience working in power or steam generating industrial IT environment. • Experience with law enforcement environment and systems. • Experience with project management concepts and practices. • Experience with Active Directory, LDAP, Group Policy Management, and WSUS patch management concepts and best practices. • Experience successfully communicating complex technical and operational issues to non-technical users.
The University of Oregon, founded in 1876, is the stat'?s flagship institution. Located in Eugene, an energetic college town, the university offers academic excellence and hands-on learning opportunities in a welcoming atmosphere. Towering trees shade the 295-acre campus, where students, faculty members, and employees from a wide variety of backgrounds share a commitment to preserving the environment and pursuing innovation in more than 260 academic programs that range from Eugene to Portland and from the coast to the mountains. For more information visit http://www.uoregon.edu/about